FAQs Page - Solace Barn

FAQ'S

1. Where are the solace barn products manufactured?

All our products ranging from a tiny stitch to gigantic sectionals are designed and manufactured in Canada.

2. How long would I have to wait for my order?

Upon completion of the order, you will receive an estimated arrival time and our team will get in touch with you via phone or email to schedule the delivery.

3. Do you offer Financing to your customers?

Yes, we are pleased to share that there are distinct financing options available in terms of customer-friendly monthly instalments, which will be provided to you at the time of checkout.

4. What payment cards do you accept?

We accept Visa, Mastercard and Amex.

5. Can I seek the refund of my order on a different card?

As per our policy, refunds can only be made as per the original method of payment.

6. How can I cancel my order?

Orders can be cancelled any time prior to moving into production, which accounts to approximately one week after placing the order.

7. What currency are the prices in?

Solace Barn offers merchandise to customers in both Canada and the United States and therefore, we have both the Canadian and US versions on the website. For customers assessing our website from Canada will be displayed prices in Canadian dollars and for those visiting it from the US will be shown prices in US dollars.

8. Which fabrics should I choose for kids and pets?

All the fabrics shown on the website come with the double rub count of 1,00,000 that make it extremely durable for high-traffic areas.

9. Will the color of the product be identical to what is shown on the screen?

We have meticulously reviewed the colors and fabrics of the products but it is important to note that the actual colour can vary slightly from what is shown on the screen or printout.

General Questions

Measuring Your Space

It is crucial to first measure your space to bring the sofa that you are eyeing, to your home without any hardship. We’ve already mentioned the dimensions of the product on the product page of your chosen sofa. For easy reference, you can also save the measurements of your space so that products can be transported into the room easily without any difficulty.

Several other factors require attention, some of them include:-

Interior doors

Hallways

Stairways

Elevator Measurements

Large Obstacles Behind The Doors

Unboxing And Box Removal

We want you to fold the boxes away and keep the safe, so you don’t have to face extra repacking fees if you exchange or return the product. Our delivery partners do not expose your order, unless or until you are sure that the product is right for you.

Contactless Delivery

Solace barn introduces Contactless Delivery Option which is our default option to deliver happiness and joy.

We make sure to deliver your items to the front door of your house and apartment with all the safety precautions.
If you reside in a multi-unit apartment building, we’ll deliver your item to your apartment front door if there won’t be any restricting access to the non-resident. In case of restriction, our delivery team will deliver your item to the closest place to your home.
Our delivery team will greet you at the door and will maintain a 6-foot social distance.
At the time of your delivery your signature won’t be required for your verification, our team will photograph your order at your doorstep as delivery proof.

In-Room Delivery

We have a delivery specialist ho ensures that you are provided with safe and efficient delivery of your item in whatever room you specify. Our team is here to help or support you. With our In-Room Delivery Service, you will get

Shipment in one room of your choice.
Ensuring Cleanliness: Our delivery team ensures keeping your home clean by bringing shoe covers.
As per COVID-19 measures, our team will continue to wear masks.
Your signatures are required at the time of delivery.

This is the best option if you have walk-up apartments, large orders or a house with a lot of stairs.

In-Room Delivery + Assembly

We provide In-Room Delivery Option for people who need extra hands. We bring your shipment to whatever room you specify.

Shipment in one room of your choice.
Ensuring Cleanliness: Our delivery team ensures keeping your home clean by bringing shoe covers.
As per COVID-19 measures, our team will continue to wear masks.
We’ll assemble your furniture and leave you with an outstanding experience.

Free Shipping

We offer free shipping delivery to the customers to deliver orders of $999 or more (before tax) qualifying for contactless delivery.

If you are living outside our standard service area then additional fees may apply to your order.
Regular rates would be applicable to trade or business purchases. The free shipping option won’t apply to trade or business purchases.

Shipping Beyond Our Standard Service Areas

We want to provide hassle-free delivery to our customers at an affordable price. For shipments beyond our standard service areas, additional shipping fees will be charged.

These fees will be displayed in the checking out process.
The fees will be fixed and won’t change even after additional items are added to the order.
Free Exchange service isn’t available, for exchange outside standard service areas.
Free exchange is not available, and we will charge an additional forward shipping fee for any new item(s) that you purchase.

To know more information about Shipping Beyond Our Standard Service Areas you can contact us

Out of Stock

If on the page of the product, you see an “in stock in X weeks”, you’ll be given an estimated delivery window when you’ll update your zip/postal code. This delivery window is subjected to the delays that are caused in-transit process. You will get notified via email if there are any delays once the product is on its way. We want you to be prepared for these delays and comprehend that we will get to you as soon as possible to help you out.

Refused Delivery

If you change your mind and refuse your order at the time of delivery, please let us know. We’ll be happy to help you in the process of exchanging and providing you with the product that would fit your space better. Additional Shipping Fees won’t be charged and a refund will be initiated if there is a difference between the products. If you don’t provide any notice before the refusal, there may be a delay in issuing the refund.

If there is any damage to the product, please send us the photo, so that we can help you and resolve it.

Cancellation

You can simply cancel your order by logging on “My Account Page” and clicking on the Cancel order button provided. We will notify you by sending you an email. We’ll send you full refund if the order isn’t shipped but if the order is shipped you’ll have to pay a return shipping fees in order to ship the order back to us.

Certificate Of Insurance

Once your order is placed, we make a Certificate Of Insurance for delivery if required by your building. It would be really helpful if the management of your building E-mail us and provide us with a building template. If the building template is not handy, you can provide us with the amount on the COI.

Order Holds

If you’d want to receive your order later, you have to activate the order hold processing. You should also specify the hold and include the date that you would like us to deliver your order. We can hold your order for up to 30days.

Haul-Away

We do not offer Haul-service for any old or new furniture .

Our in-house team is always there for your help and would love to hear from you. If the enquiry time is delayed, we will respond to all your enquiry as soon as possible. We appreciate your time and patience. For additional information you can visit our Help Center or you can get in touch with us by giving us a call at +1-855-765-2231
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Frequently Questions